The APEX Five Star and Four Star Airline Awards stand as the global awards entirely based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt® from Concur®, the world’s most used travel-organizing app. For the 2025 Awards, over one million PNR verified flights have been rated by passengers spanning over 600 airlines from around the world using a five-star scale. The APEX Five Star and Four Star Airline Awards are independently certified by a professional external auditing company.
In June 2024, Air Astana was honored by Skytrax, another globally renowned awards organization, for the 12th year in succession. Skytrax awards follow an in-depth audit assessment and analysis of each airline’s front-line Product and Service quality standards, covering the onboard and airport environments.
Together, these two recognitions affirm Air Astana’s holistic commitment to service excellence across every stage of the passenger journey.