Delhi, 12th April 2023:
Akasa Air has partnered with Blue Ribbon Bags (BRB) to provide delayed luggage protection services to its customers. This add-on service will be available at a reasonable fee of INR 95 per passenger with provision to offer a compensation of INR 19,000 per bag (up to 2 bags) in case the check-in bag is delayed or lost beyond 96 hours, following the submission of complaint.
The service will also provide Akasa Air customer with real-time status updates via email and SMS regarding the status of the delayed bag and assist them in tracking and expediting the return of delayed luggage. he fee will be refunded/adjusted in case the booking is cancelled or rescheduled by the customer or the airline.
Senior Vice President & Partner of Blue Ribbon Bags,Siraj Shah, stated “It is essential for airlines to ensure a holistic travel experience to their customers, and luggage protection is an integral aspect of it. We are glad to partner with Akasa Air to extend the service to their customers, promising them a hassle-free journey with the airline.”
Commenting on the partnership, Belson Coutinho, Co-Founder and Chief Marketing & Experience Officer, Akasa Air, said, “We recognise that baggage delivery is not just a top-of-mind factor for travellers but is also an extremely important service area for us at Akasa. We are delighted to partner with Blue Ribbon Bags to help our customers travel with greater confidence and peace of mind. The baggage protection service is yet another conscious addition to our growing portfolio of add-on services and is in line with our promise to be the country’s most dependable airline.”
Akasa Air now flies to 17 cities operating over 900 weekly flights across India.
