A young & dynamic personality having expertise into recruitments, Shraddha Tiwari, Director, ONBOARD HRSERVICES in an interview with Aviation World shares her insight on the various aspects of the sector. Excerpts… Q: Welcome Shraddha! For our readers, could you tell us a little about yourself, your company, and the work you do? A: I am Shraddha Tiwari, the founder of Onboard HRServices, which I established in 2015 with a vision to redefine talent acquisition in specialized industries. As a woman entrepreneur, I take immense pride in leading a women-centric organisation where our team consists of talented, driven women passionate about empowering others. Our mission goes beyond recruitment—we are committed to creating opportunities that uplift and support women in the workforce. Onboard HRServices specialises in aviation hiring and has become a trusted partner for hospitality, and customer service recruitment. Over the years, we have expanded our reach beyond India, and our goal is to go global, providing mass hiring solutions to companies across multiple countries. With Onboard HRServices – your recruitment channel, we help organizations build high-performing teams while ensuring professionals find meaningful career opportunities. Whether it’s talent acquisition, workforce planning, or strategic HR solutions, we are dedicated to making recruitment seamless, efficient, and impactful globally. Q: You provide manpower to various sectors—can you share which ones and at what levels? A: We specialise in aviation recruitment, but over the years, we have expanded our expertise to other industries as well. Today, Onboard HRServices caters to sectors such as Aviation & Hospitality, Banking & Non-Banking Financial Services, Media & Entertainment, Retail & E-Commerce, Travel & Tourism, Facility Management, Logistics, and Legal, Healthcare & Pharma, Quick commerce. We recruit for a wide range of roles, from freshers taking their first step into the professional world to experienced professionals stepping into leadership positions. Whether it’s hiring cabin crew, ground staff, managers, or specialists across industries, our focus is always on finding individuals who have not just the right skills but also the right mindset and work ethic to thrive in their roles. Q: Aviation is a highly specialised industry where hiring depends on demand and specific skill sets. How do you find the right talent and meet client requirements? A: Aviation Recruitment is unique because airlines need people with both technical skills and exceptional customer service abilities. To ensure we’re providing the best candidates, we stay closely connected with industry trends, airline requirements, and training institutes. We don’t just look at resumes – we assess candidates for their confidence, communication skills, adaptability, and ability to handle real-world challenges. By doing this, we help airlines build strong, reliable teams while also guiding candidates toward careers they can thrive. Q: With the rise in aircraft numbers, the demand for operational teams—especially cabin crew and ground staff—has also grown. What do you look for when selecting candidates? A: Beyond qualifications, airlines want people who can handle high-pressure situations with professionalism and grace. We look for individuals with strong communication skills, a customer-first mindset, and the ability to work as part of a team. Personality, grooming, and emotional intelligence also play a huge role in determining whether someone is suited for the job. Our goal is to find candidates who not only meet the technical requirements but also bring the right energy and attitude to their roles. Q: Airlines are shifting from mass walk-in hiring to campus recruitment and HR consultants for entry-level roles. How do you view this change, and how does it make hiring easier? A: This shift is a welcome one because it makes hiring more structured and targeted. Instead of airlines managing large-scale walk-ins with mixed results, they now get access to pre-screened, well-prepared candidates through campus programs and HR firms like ours. At Onboard HRServices, we make the process smoother by ensuring companies get candidates who are ready to step into their roles with confidence. This approach saves time, improves hiring quality, and ultimately leads to better retention rates. As a woman leading an HR firm, I’ve always believed that recruitment isn’t just about numbers – it’s about people, careers, and long-term success. My journey has been about building a platform where companies find the right talent and professionals find the right opportunities. It’s incredibly rewarding to play a role in shaping the future of aviation and other industries, and I look forward to continuing this journey with passion and purpose. Our ultimate goal is to revolutionise the hiring process to make it simple and hassle-free for both candidates and our clients.
