Thiruvananthapuram, Apr. 20:
Flybe, Britain’s new regional airline, has struck a deal with IBS Software for its next-gen, customer-friendly solution, iFly Res, which would serve as the backbone of its commercial operations to propel its recent launch. The launch of the airline will generate hundreds of jobs in Birmingham, Belfast and elsewhere in the UK.
The iFly Res platform will support Flybe with a string of customer-centric facilities, including an airline portal, a modern booking engine for consumers and a unique and comprehensive portal to drive indirect sales through a cost-effective channel with merchandising opportunities.
The airline’s passenger service system (PSS), providing sophisticated offer and order management capabilities, will be compatible with the International Air Transport Association (IATA)’s standard.
“We are excited to be working with IBS Software to realise our goal of launching our new airline, growing and delivering a customer-focused system that merges retail capability with modern technology solutions,” said Dave Pflieger, CEO of Flybe“The flexibility of this reservations system, along with an excellent partnership, made iFly Res the perfect choice for us. We’re looking forward to continuing to leverage technology and innovation with IBS Software by our side.”
David Friderici, Senior VP and Head of Aviation Passenger Solutions at IBS Software, said, “We are delighted to be supporting one of the UK’s newest airlines on its flight path into the skies. This partnership will help Flybe to provide its customers with a data-driven, personalised digital experience that will make travelling around its network easier than ever before.”
He added: “We have been keen to welcome Flybe as a customer, and are pleased to stand side-by-side with them as we begin an exciting journey together.”
Established in April 2021, Flybe Ltd is scheduled to operate flights throughout the UK and the EU from this month. It has a fleet of 32 fast and sleek Dash 8-400 planes, which are quieter and emit 35 per cent less CO2 on a per seat basis.
