“We would certainly like to see more non-stop services to new destinations in India”, Kevin Bumen, CFO and Chief Commercial Officer, San Francisco Int. Airport
India is a big Aviation market for the United States and one airport that is really booming with 186% growth in passenger numbers within the first two quarters of 2023 is San Francisco International Airport (SFO). To share more insight Kevin Bumen, CFO and Chief Commercial Officer, San Francisco International Airport in an Interview with Vishal Kashyap, Managing Editor, Aviation World discuss at length about the growth, future plans, association with Air India and may more interesting points. Excerpts… There is always a great interest for Indian Carrier to operate to SFO. How do you see the relevance of existing route and addition of more flights in near future? Air India has been a huge success story as far as SFO is concerned. During the pandemic there were few airlines that grew in our market which is quite remarkable for many reasons. When we look back over the last 4 years, the target to 2019 was just one destination initially with Delhi and of course they have grown now to three in a very short time. They have essentially double the operation from 9 flights a week to 17 a week and which breaks down with majority to Delhi of course but having seen the other market in India with structure established, really chose the strength of the market across the entire country. Seat capacity has gone up from 2042 seats per week back in August 2019 and this August we are 4397 seats per week. It’s a huge increase. We look forward obviously potential for Mumbai, Bengaluru to get a daily service and then we also see future markets as Hyderabad and Chennai which can likely support flights as well. What’s the exact number of traffic of San Francisco International Airport from India both in terms of connectivity and pax? When we look at the overall area or market and its measured on the basis of frequency of daily passengers today. The market has a lot of potential and knows those passengers could be flowing in number of ways to and from but having that kind of strength in the region the opportunity for non-stop services is very strong. It’s also been seen that India is primed for significant growth, especially in the luxury travel market. What’s your take on this transition? Significant growth is happening and we have got 186 % increase just in the first half of this year. It’s extremely exciting and it speaks to the fact that SFO is ready. Our premium airport recently named by Wall Street Journal as number one airports in the United States. We have got so many memorable experiences that enhance the travel experience including the Grand Hyatt Hotel, a 4 star hotel connected to the transit system in the terminal. We have butler concierge services, we have an SFO museum, we have got duty free shopping, major luxury retails, etc. These are all source of wonderful amenities. We have amazing airline lounges and we are working with Air India for potential airport lounge at SFO, so that’s in the similar stages of planning. I really feel the market is ready and we demonstrated that with the rapid growth we had certainly challenging time for the industry. How SFO Int. Airport would like to explore newer opportunities from India? We certainly like to see more non-stop services to new destinations like Hyderabad and Chennai that I earlier mentioned and additional frequencies in existing Delhi market that we have today The growth across India is a very exciting prospect to us. India is certainly a large country and any part of the world you can fly non-stop and that is always a great convenience to the passengers. I think those would be two very important goals for us. We also look it at airports like Mumbai and Delhi that’s one of the best airports in the world as we look at the customer experience and certainly having SFO connected to two very high quality markets is of great importance to us and we look into our airport SQ ranking , SFO, Delhi and Mumbai are all top 10 in the world for customer experience. So those who fly in these routes have an incredible airport experience that just adds to the strength of the market. It’s really nice when you see that balance in the market. We also as an airport strive for carrier diversity in the market. We are number three in the US in the carrier diversity and we serve around 50 airlines and we feel that it brings value to the passengers both in terms of choice of carrier and adding in destination but certainly it also keeps pricing competitive. We look forward to United returning to the market. They have obviously struggle in India due to the aerospace access to the Russia so if that issue evolves, United going to this market will be an important factor as well. As part of the upcoming sales mission to India what are your primary objectives? We get out to visit airlines from time to time and we really look forward to celebrate our strong relationship with Air India. But with focus on the future growth plans and as a carrier that’s is growing rapidly, time spent at HQs with the team really helps us to strengthen the relationship and clarify the planning on both sides so we work on closely together. Certainly we will be talking about many achievements of SFO and how we see our placement as a gateway to the North American market for Indian travelers and certainly our desire to assist in and support in Air India growth in the market. And then we will be spending time with the travel community and helping them learn more about SFO and some of the unique aspects of the airport and what sets us apart both as a west coast gateway in the US but just a getaway in the North America. So I want to sharing