Recent News

Amsterdam,1st October 2024: The World Aviation Festival 2024 is set to reimagine attendee experience with RozieAI’s Synopsis for Events. This language AI-powered solution will enrich the event by offering real-time insights, summaries, and comprehensive post-event reports, ensuring that every crucial moment is captured and made accessible to attendees. Martyn McMurray, Commercial Director at the World Aviation Festival, expressed his enthusiasm for the partnership, “Our collaboration with RozieAI represents a major leap forward in how we engage with our delegates. RozieAI’s solution allows delegates to effortlessly revisit key takeaways, solidify their learning, and share insights with their teams even if they miss sessions. The ease of setup and customization of RozieAI’s solution is truly remarkable.” Vijay Dheap, Chief Solutions Officer at RozieAI, commented, “As AI continues to gain mindshare, we wanted attendees to experience its value and benefits firsthand. Synopsis for Events leverages language AI to capture and analyze live discussions, providing real-time insights and enhancing the attendee experience. This aligns with our broader mission of applying AI to create impactful experiences.” RozieAI’s solutions address key challenges in the travel industry by combining hyper-personalization with rapid AI deployment. The organization takes a data-driven approach to improving travel CX. RozieAI’s Conversation Insights solution helps airlines and airports understand the content of customer conversations to identify areas to improve productivity, self-service, call deflection, and contact center operations. The RozieAI Travel Concierge Team, pre-trained and quickly onboarded, then applies insights from customer conversations to address the key issues and model the best practices of top human agents to support 24/7 personalized service. Additionally, the Smart Contact Center boosts agent efficiency with a unified workspace and an AI companion for real-time agent advisory, while the Intelligent Experience Orchestrator offers proactive, relevant guidance based on the traveler’s current journey. These solutions collectively fit together to drive hyper-personalization and operational efficiency, setting new standards in travel CX. Through this collaboration, the World Aviation Festival and RozieAI are defining a new benchmark for event experiences by harnessing the power of advanced AI technology.

London,1st October 2024: Pegasus Airlines continues to introduce innovations to enhance its guests’ travel experiences with the launch of this ground-breaking new multilingual project. From October, flights to Spanish, Arabic, and Russian-speaking countries will feature AI-generated announcements in the respective local language, following the English version. This feature was initially introduced on the inaugural Seville route on 24 September. During the flight, guests were greeted in Spanish before being provided with information about the route. Pegasus Innovation Lab Launches First Project The Pegasus Innovation Lab, which was established last year in Silicon Valley to spearhead new technologies and innovations in the aviation sector, developed this project, which harnesses AI for voice cloning and multi-language announcement systems. The system clones the voices of male and female Pegasus captains to create dynamic multilingual announcements tailored to each flight. The announcements share details such as flight information, weather, destination, the captain’s name, and flight duration, all updated via AI before take-off. With this project, Pegasus offers its guests a personalised and innovative flight experience by addressing them in their native languages.

New Delhi, 1st October 2024: ixigo has introduced its innovative “Price Lock” feature for flights, allowing travellers to lock airfares for up to 2 days and book later, once their travel plans are confirmed. Currently available for domestic flights, this feature offers users added flexibility and protection from fluctuating airfares, making travel planning more convenient and stress-free. With Price Lock, booking flights becomes easier and more secure, giving travellers peace of mind while finalising their trips. The Price Lock feature, starting at just ₹99 per passenger, allows travellers to lock in airfares and pay later, offering protection against sudden price increases and avoids buyer’s remorse in case fares drop. If fares rise, the feature provides price protection of up to ₹4,000 per passenger. If prices drop, travellers benefit by paying the new lower fare. This ensures that they either pay the locked-in price or a reduced price, but never more, providing reassurance when booking flights. Price Lock is currently available on domestic flight bookings, across all the ixigo Group apps. Commenting on this, Rajnish Kumar, Group Co-CEO, ixigo, said, “We are thrilled to launch the Price Lock feature, designed to give travellers the freedom to plan their trips without the stress of dealing with sudden fare hikes. This feature offers both flexibility and peace of mind, ensuring users can secure the best fares without the pressure to book immediately. Our goal is to make flight travel more flexible, hassle-free, and budget-friendly for all, enhancing the overall travel experience.” With the upcoming festive season, when airfares typically surge due to increased demand, the Price Lock feature will prove particularly valuable for travelers planning their trips. During the Dussehra and Diwali holidays, airfares tend to soar by 20-25% on average. By locking in fares early with Price Lock, travellers can avoid these steep price hikes, ensuring they secure the best rates and travel worry-free during the busy festive season.

Wood Dale, Illinois, 24th Sept. 2024: AAR CORP., the provider of aviation services to commercial and government operators, MROs, and OEMs, has been awarded a five-year indefinite delivery / indefinite quantity contract with an aggregate ceiling value of approximately $1.2 billion by the U.S. Navy’s Naval Air Systems Command (NAVAIR) to perform P-8A Poseidon depot airframe maintenance and depot field team support for the U.S. Navy, government of Australia, and foreign military sales (FMS) customers. This follow-on contract continues AAR’s strategic partnership supporting NAVAIR. AAR will provide scheduled and unscheduled maintenance, in-service repair, technical directive incorporation, airframe modifications, and aircraft-on-ground (AOG) support. This contract retains AAR’s position as a leader of commercial derivative airframe maintenance for the U.S. Department of Defense and supports the Navy’s readiness through the repair of the P-8A Poseidon. “AAR is pleased to continue our longstanding partnership with NAVAIR and honored to be the prime provider supporting this critical fleet,” said Nicholas Gross, AAR’s Senior Vice President of Integrated Solutions. “Our rapid deployment teams provide on-demand expertise anywhere in the world.”

Fort Worth, TX, Sept.24, 2024: Embraer has announced the expansion of its maintenance, repair and overhaul (MRO) services network to support the growing fleet of E-Jets in the Unites States by opening a new Embraer owned service center at the Perot Field Alliance Airport, in Fort Worth, Texas. In partnership with the City of Fort Worth, Denton County and the State of Texas, Embraer expects to begin operations in an existing hangar, in the first quarter of 2025, while building a second hangar that should be concluded by 2027. With the new facilities, Embraer’s capacity to serve the E-Jets customers is expected to have a considerable increase in the US. “This expansion will significantly increase the capacity, capability, and footprint of our services network by providing world-class support to our customers and the growing fleet of E-Jets in North America. Also, it is part of Embraer’s growth strategy in the US”, said Carlos Naufel, President and CEO of Embraer Services & Support. The new Fort Worth service center will be added to the global network of Embraer which includes 80 authorized centers and 12 owned service centers around the world. The city of Fort Worth has been selected as the finalist location for the proposed project, subject to approval by local government authorities of certain proposed incentives.

Singapore, 23rd Sept. 2024: Drayton Aerospace has announced the acquisition of an ATR72-500 to drive growth in their aircraft and parts trading business unit. Drayton will manage the teardown of the aircraft with disassembly scheduled to begin in September 2024, and is expected to drive further growth of its parts trading business and asset management activities within the group as well as in the commercial marketplace. “While this new asset allows us to realize maximum value in the market as it strengthens our ever-growing parts trading business, it also gives us the opportunity to play our part in sustainability and aircraft end of life solutions” says Steven Pearson CEO of Drayton Composites and Aircraft Trading. Drayton Aerospace is a multinational Aircraft Maintenance and Aircraft aftermarket service provider. With facilities in ten locations across seven countries. Drayton Aerospace offers a broad spectrum of MRO capabilities including Landing Gear, Engines, Components, Composites and Airframe maintenance solutions.