Mumbai, July 1st, 2021:
DHL Express, the international express service provider launched OTP-based non-contact delivery service in India, making it the first international logistics player to offer this service in the country.The launch of the non-contact delivery service will help to ensure maximum employee and customer safety, amidst the new normal.
With customers becoming increasingly conscious about hygiene and safety protocols, DHL Express’ OTP-based non-contact deliveries leverages digital platforms to reduce the need for contact between customers and couriers, leave little room for error and are also ecologically safe in the long run.
Commenting on this new offering, R.S Subramanian, Senior Vice-President & Managing Director, DHL Express India said, “The ongoing pandemic has made businesses rethink and re-invent operations. Safety of our employees and customers has always been our top priority, while ensuring business continuity. The launch of non-contact deliveries is a step towards enhancing customer experience, while maintaining safety standards at the time of delivery. It is a win-win for all.”
Talking about the implementation, Manish Patel, Vice President, Operations, DHL Express India said, “The launch of non-contact delivery is in line with our ‘People First, Safety First’ approach. We specifically upgraded our systems in India to include OTP based features, so we could best serve our customers whilst ensuring safety of our frontline personnel.”
Prasad Dhumal, Vice President for IT, DHL Express Indiaadded,“While digitalization and virtual means of engagement have always been focuses of DPDHL Group, the pandemic has driven us to accelerate our adoption of digital technologies. In line with this, we at DHL Express India managed to fulfil every regulatory requirement and make this technologically advanced service available to our customers in a record time.”
