Jeddah: 18 September 2025
Saudia has been recognized as the World Class Airline 2026 by the Airline Passenger Experience Association (APEX) for the fifth consecutive year. The award was presented during the APEX World Class global awards ceremony.
In addition, Saudia was awarded “Best in Class for Service–Guest Experience” for the second consecutive year. This highly selective recognition is presented to the airline achieving the highest global score in the Service–Guest Experience category, underscoring the consistency of Saudia’s guest experience transformation and the authenticity of Saudi hospitality that it shares with the world.
Rossen Dimitrov, Chief Guest Experience Officer at Saudia, commented: “Receiving the APEX World Class™ recognition for the fifth consecutive year, alongside being named Best in Class for Service–Guest Experience for the second year in a row, is a true testament to the dedication and professionalism of Saudia’s team members. These awards reflect not only the consistency of our transformation but also the authentic Saudi hospitality that distinguishes us on the world stage. Guided by our new strategy, every detail of the guest journey is designed with thoughtful planning to ensure comfort across our guests’ full journey. Through innovative initiatives that exceed expectations, we continue to elevate satisfaction at every step. The value of these recognitions lies in the fact that they come from impartial, global organizations, affirming Saudia’s position as a leader in travel and aviation.”
