Technology

National,October 31, 2025: Adani Airport has signed a strategic deal with AIONOS, an InterGlobe Enterprises company to implement a multi-lingual omni-channel agentic AI solution that would enhance the conventional passenger help desk experience for passengers. The new solution would not just provide consistent engagement experience across all channels across all Adani Airports, but connect with passengers to offer personalised multilingual support. Through this collaboration, AIONOS will bring its proprietary Agentic AI platform, IntelliMate, delivering domain-led Conversational AI and automation, enabling Adani Airports to engage with customers and employees across multiple touchpoints, including voice, chat, web, and mobile, in their preferred languages. The AI-driven solution will act as a 24×7 intelligent concierge, helping travellers access flight updates, gate information, baggage status, directions, and airport services instantly, in multiple languages, including English, Hindi, and regional dialects. Through this unified orchestration across channels, the platform will ensure consistent, context-aware experiences, significantly improving passenger satisfaction and reducing service turnaround times. This AI-driven system aims to enhance customer experience, streamline support operations, and promote inclusivity across Adani’s vast ecosystem of airports. Arun Bansal, Chief Executive Officer, AAHL said, “At AAHL, our vision is to redefine the airport experience through intelligent, digital-first innovations that place passengers at the heart of everything that we do, converting their travel anxiety into excitement. Our collaboration with AIONOS marks a significant step in delivering seamless and personalised journeys for travellers across our airports. Together with in-house offerings such as aviio, Adani OneApp and Airport-in-a-Box, we are building a connected ecosystem that enhances efficiency, fosters inclusivity, and sets new benchmarks for smart, sustainable and future-ready airports in India.” CP Gurnani, Co-founder and Vice Chairman of AIONOS, said, “We are excited to embark on this transformative journey with AAHL. Our collaboration is a testament to our shared vision of leveraging advanced technologies to offer exceptional customer experience. At AIONOS, we are committed to delivering innovative solutions that empower enterprises to navigate the complexities of the digital age and achieve their strategic objectives.”

Texas/ Tokyo, 30 October, 2025: Sabre Corporation and All Nippon Airways today reach a landmark moment together with the global launch of New Distribution Capability (NDC) content through SabreMosaic Travel Marketplace. With this collaboration, All Nippon Airways becomes the first carrier in Japan to activate NDC content. Sabre-connected agencies in more than 40 countries around the world can now shop, book, and service the Skytrax 5-star airline’s NDC offers within a single cloud-native workflow that can scale with business needs. The launch further strengthens the two companies’ decades-long relationship, with All Nippon Airways already distributing its traditional content through Sabre, as well as using its Network Planning and Optimization technology. “ANA is dedicated to enhancing the overall customer experience, including the purchasing journey,” said Keiji Omae, Executive Vice President of Customer Experience at All Nippon Airways. “Our partnership with Sabre enables ANA’s NDC initiative to deliver greater reach and more diverse distribution channels to meet customer needs. We are delighted to offer broader choices and more enriching experiences through SabreMosaic Travel Marketplace ” “We’re thrilled to activate NDC content distribution for All Nippon Airways,” said Chris Wilding, Senior Vice President, Airline Distribution, Sabre. “This achievement represents both Sabre and All Nippon Airways’ commitment to creating new value for the travel industry by innovating how air travel is retailed. NDC is a key pillar of our strategy to provide the content, capabilities and expertise airlines need to create and distribute their offers consistently across channels, and to help agencies access multiple types of content efficiently, at scale.” Sabre continues to lead the industry on NDC, with All Nippon Airways joining the industry’s leading NDC portfolio on SabreMosaic Travel Marketplace, alongside traditional content, more than 150 low-cost carriers, two million lodging options, and leading rail and car providers.

Chennai, October 27, 2025: Global aviation software provider Ramco Systems has signed a MoU with The ePlane Company for the full lifecycle management of its e200X air taxi, air ambulance and air cargo fleet. The MOU sets the foundation for ePlane to leverage Ramco Aviation Software for the ePlane e200X. As the e200X progresses through certification and regulatory approvals, Ramco and ePlane will work together to implement Ramco Aviation Software in phases, aligned with the e200X’s journey toward manufacturing and commercial service. Under the MOU, ePlane will have access to Ramco Aviation Software’s comprehensive suite of modules, which may be leveraged during the lifecycle of e200X. These include capabilities for Engineering & CAMO, Maintenance, Supply Chain, MRO & Part Sales, Flight Operations, Safety, Quality and Compliance, Manufacturing, Employee Management and Finance & Accounting. Prof. Satya Chakravarthy, Founder, The ePlane Company, said, “Developing India’s first flying electric taxi demands not only engineering excellence but also a technology partner who understands the nuances of the aviation industry. Ramco Systems’ platform equips us to manage complexity across engineering, operations, and compliance, while remaining agile and future-ready. This MOU marks the beginning of a strategic partnership that will help us stay ahead of the curve as we move toward manufacturing and commercial readiness.” Sam Jacob, EVP & Head- Aviation, Aerospace & Defense, Ramco Systems, said, “Electric air mobility is no longer a distant concept, but rapidly becoming a reality. As the world moves to decarbonize transportation, aviation must evolve.”

Thimphu, Bhutan, 21st October 2025: Sabre Corporation has signed a new distribution agreement with Bhutan Airlines (Tashi Air Pvt Ltd), marking the carrier’s debut on SabreMosaic™ Travel Marketplace. The deal will enable Bhutan Airlines to distribute its content to Sabre-connected travel agencies around the world, strengthening its visibility and access to key markets. Often referred to as the ‘happiest country on earth,’ thanks to its unique philosophy of Gross National Happiness, Bhutan sits between China and India in the Eastern Himalayas. It is a growing destination for inbound tourism and outbound travel, with Bhutan Airlines playing a vital role in connecting the landlocked country with important regional hubs “We’re excited to open up access to our fares and offers through Sabre’s global network of travel agencies,” said Pema N Nadik, Chief Executive Officer, Bhutan Airlines. “Being part of Sabre’s marketplace will help us to broaden our market presence and serve more regional and international travelers. As Bhutan’s first private airline, we’re proud to take this next step in expanding our reach and enhancing connectivity for our passengers.” “Airlines of all sizes join Sabre’s global travel marketplace to effectively enhance their footprint across their target markets,” said Brett Thorstad, Vice President, Sabre Travel Solutions, Agency Sales & Airline Distribution. “Bhutan Airlines’ participation adds to our growing, multi-source content ecosystem – ensuring our travel agency partners have access to more diverse content and helping travelers discover more choice and flexibility around the world.”

Delhi, 24th June 2025: The last two days has been the most disturbed days for global aviation and the world at large as US enters the ongoing war between Iran and Israel and surprisingly bombing the various locations in Iran. This has resulted in Iran reciprocating to these unwarranted interference of US in the territory. Further, after issuing a stern warning of taking appropriate action against US, Iran suddenly fired seven to eight missiles at the US military based located at the outskirts of Qatar. This further escalated the already heated situation in the Middle East and as a result Qatar announced the airspace closure which was further joined by other Middle Eastern countries. Qatar got the support of UAE, Bahrain, Kuwait, Saudi Arabia, Lebanon, and Jordan towards closing their respective airspace sending a jittery in the global aviation community. The message was loud and clear that it’s not going to be usual business for next few days until the situation normalizes. Worldwide, the operations of commercial airlines got impacted and Indian carriers also had to face the burnt with either cancelling the routes or re-routing it for next few days. Union Minister of Civil Aviation Ram Mohan Naidu Kinjarapu said on Tuesday that the government was continuously monitoring the situation following the recent geopolitical developments and the closure of airspace over countries. He said the Ministry of Civil Aviation is continuously monitoring the situation and coordinating with airlines. In a post on his X handle, the Civil Aviation Minister said, “Given recent geopolitical developments and the closure of airspace over countries, Indian carriers have been compelled to cancel or reroute several flights to ensure operational safety. The Ministry of Civil Aviation is continuously monitoring the situation and coordinating with airlines to provide real-time updates.”He said that passenger safety remains the government’s top priority.“Every effort is being made to minimize disruption and inconvenience,” he further said in the post. Meanwhile, several flights were either cancelled or delayed or returned midair following the airspace closure in the Middle East. Rising tensions in the Middle East have severely impacted  international flights due to airspace closures over Qatar, the UAE, and Bahrain.The airports and airlines authorities have said the number of flight disruptions may increase if regional tensions persist. Passengers planning to travel to or from affected countries have been strongly advised to contact their respective airlines for the latest flight updates before heading to the airport.Flights to and from major international destinations, including London, Dubai, Bahrain, Abu Dhabi, Sharjah, and Singapore, are facing significant delays due to airspace restrictions. Pakistan on Monday extended the closure of its airspace for Indian aircraft by a month—till July 24 early morning, according to a fresh NOTAM issued by Pakistan’s aviation authorities. Shortly after that, India also extended the closure of its airspace to Pakistani airlines and aircraft.

GREENSBORO, N.C., June 14, 2025: JetZero, the aerospace start-up pioneering an all-wing design airplane, today joined North Carolina Governor Josh Stein, state officials and honored guests in announcing Greensboro, North Carolina as the location for its first advanced manufacturing and final assembly facility. The state-of-the-art factory, located on the Piedmont Triad International Airport grounds, will produce JetZero’s Z4 airplane, designed to transform commercial aviation through fuel efficiency, cutting-edge engineering and an elevated passenger and flight crew experience. The new site will create more than 14,500 jobs, delivering positive economic impact on the region and providing opportunities for collaboration with academic and vocational training institutions. JetZero will be capable of producing up to 20 Z4 airplanes per month at the factory’s full run rate, expected to be achieved by the late 2030s, contributing significantly to the United States’ goal of revitalizing American manufacturing and U.S. exports, and securing for generations the U.S. leadership in aerospace innovation. “I am thrilled to welcome JetZero and its 14,000 good-paying jobs and unprecedented innovation to Guilford County,” said Governor Josh Stein. “From first in flight to now the future of flight, North Carolina and our skilled workforce is soaring.” “North Carolina offers the ideal combination of talent, infrastructure, and forward-thinking leadership to support our mission to reshape aviation,” said Tom O’Leary, CEO and co-founder of JetZero. “This facility is a critical milestone in bringing our all-wing Z4 to market. I applaud the leadership of Governor Josh Stein and his team as well as the leadership of the North Carolina General Assembly, and whole host of local leaders and organizations for working with us to bring JetZero to North Carolina, the birthplace of aviation.” “JetZero’s arrival is a powerful validation of PTI’s long-term vision to build an airport that is more than a place of transportation, but a center of aerospace excellence,” said Kevin Baker, Executive Director, Piedmont Triad Airport Authority. “This era-defining project reflects everything we’ve worked toward at PTI to create high-paying jobs and a sustainable, innovation-driven future for the airport, the region and the state.” The state’s aerospace ecosystem, access to world-class research, university and technical colleges, and commitment to bringing innovative businesses to the state were key factors in JetZero’s selection. The company is working closely with state and local officials on workforce development and training programs. Construction on the facility is expected to begin in the first half of 2026, with first customer deliveries in the early 2030s. When career opportunities at JetZero become available, they will be posted to JetZero’s Career page as well as NCworks.gov, the state’s leader in connecting employers with skilled talent. ACCELERATED DEVELOPMENT THROUGH DIGITAL TOOLS JetZero is taking a clean-sheet approach to designing and building the factory. Working with Siemens including their Smart Infrastructure, Electrification, and Automation divisions, headquartered in North Carolina, JetZero is designing the greenfield factory to leverage the latest digital and industrial AI tools to ensure the most efficient and cost-effective production and operating model. Siemens also supports JetZero’s design/build/test model for the Demonstrator aircraft, a full-scale prototype slated for first flight in 2027. Siemens tools enable accelerated design, adaptable manufacturing, and digital test, shaving years of development time while upholding the highest quality and safety standards. “JetZero’s upcoming facility, powered by Siemens technologies, demonstrates that revitalizing American manufacturing is more than just a vision—it’s becoming reality,” said Barbara Humpton, President and CEO, Siemens USA. “Together, we’re poised to accelerate innovation, create high-quality jobs, and position North Carolina as the next great U.S. aerospace hub—laying the foundation for a stronger, more competitive future.” AIRLINE DEMAND JetZero has secured investments and conditional purchase agreements from Alaska Airlines (an undisclosed number of orders) and United Airlines (100 orders and 100 options) and expects to announce further investments and agreements this year. Approximately 14 airlines have joined JetZero’s Airline Working Group to provide input on their needs, including the requirement for the Z4 to readily fit into today’s airport infrastructure. The Z4 will meet that requirement. “JetZero’s all-wing aircraft design has the potential to transform the passenger in-flight experience while enabling a step-change improvement in fuel efficiency,” said Andrew Chang, head of United Airlines Ventures (UAV). “Today’s site selection for their new advanced manufacturing facility is an important and exciting milestone for the company to take their aircraft from concept to commercialization.” Z4: MEETS AIRLINE DEMAND FOR “MIDDLE MARKET” AIRPLANE & LOWER EMISSIONS The new facility will be the cornerstone of JetZero’s production, enabling the company to help airlines meet growing demand for air travel at a significant operating cost advantage. JetZero’s Z4 will deliver up to 50% better fuel efficiency due to its all-wing design, with lift provided by the entire wingspan and lower drag compared to a tube & wing airplane. The Z4 will seat ~250 passengers and can fly routes of up to 5,000 nautical miles, a combination of capabilities that airlines need to serve the ‘middle market’ between high-density single-aisle aircraft and larger twin-aisle aircraft. Demand for air travel is forecast to double by the 2040s (compared to 2019 levels), while the aviation industry also aims to decarbonize operations by 2050. “You can only grow and meet demand while also decarbonizing through innovation,” Mr. O’Leary said. “And while we’re at it, let’s make the flying experience incredible.” The Z4 addresses today’s tube & wing passenger pain points. A wider boarding door addresses the bottleneck on the jet bridge, and passengers can seamlessly proceed directly to their cabin without having to pass through other cabins. The Z4 is configured with six passenger bays, with their own dedicated aisle; each seating bay has no more than 12 rows, creating a private jet feel. Each seat has its own dedicated overhead bin, eliminating bag stowage anxiety. The central galley acts as a service hub and allows cabin crew to efficiently serve all passengers. Lavatories are located as far away as possible from the central service hub, and passengers with reduced mobility will have a wheelchair accessible lavatory. Thanks to the unique interior space

Delhi,13th June 2025: Asia-Pacific’s aviation sector stood out globally in 2024, achieving the world’s lowest mishandling rate at 3.1 bags per 1,000 passengers, a level it has consistently maintained over recent years. According to the newly released SITA Baggage IT Insights 2025, this steady performance highlights the strength of regional investment in automation, tracking, and baggage management, even as system complexity and passenger numbers continue to soar. The global picture also tells a story of progress. Despite a 8.2% increase in worldwide traffic in 2024, the overall mishandling rate dropped to 6.3 bags per 1,000 passengers, down from 6.9 the previous year and 67% lower than in 2007. The total number of mishandled bags increased to 36.2 million, compared to 36.1 million the previous year. Of the 36.2 million mishandled bags, over 61% (22.2 million) were resolved and closed in SITA WorldTracer® within 48 hours, underscoring the industry’s ability to quickly reunite passengers with their luggage. Specifically, 16% were resolved within 12 hours, 38% within 24 hours, and 46% within 48 hours. But while these results show clear improvement, baggage mishandling still cost the industry an estimated $5 billion in 2024 and passengers are increasingly expecting more from the industry. The costs, from courier returns and customer service to claims handling and lost productivity, highlight the urgency of continued investment in real-time, automated, and data-driven baggage systems. “In air transport, transformation isn’t a phase, it’s the norm. The industry is constantly evolving, driven by technology, passenger expectations, and global change.” said David Lavorel, CEO of SITA. “We’ve seen a radical shift with automation and the widespread use of real-time tracking. Passengers now expect their baggage experience to be as easy and transparent as using a rideshare or delivery app. It’s no longer just about moving bags, it’s about delivering a smooth, connected journey. Airlines are ready to tap into technology that improves the passenger experience while keeping costs down and being simple to roll out. Together with our partners, we’re reimagining baggage handling to give passengers full visibility and control from departure to arrival, giving them peace of mind and making travel simpler and better.” Tech maturity, not experimentation Airports and airlines are now handling greater baggage volumes with more precision. Real-time tracking, AI-powered analytics, and self-service solutions are no longer experimental, they are becoming standard and they are clearly having an effect. This shows the real impact of investing in smart, data-driven baggage systems. In 2024, 42% of passengers had access to real-time baggage updates, up from 38% the year before. Nearly half of travelers say mobile tracking would boost their confidence in checking in a bag, and 38% value the addition of digital ID tags. Airlines have responded by prioritizing visibility across the baggage journey. Currently, 66% offer automated bag drop, and another 16% plan to by 2027. On the airport side, 65% plan to roll out biometric self-service bag drop by the same year. A partnership between tech and trust One of the standout innovations in 2024 was the integration of Apple’s Share Item Location feature with SITA WorldTracer®. Passengers can share the location of their Apple AirTag with airlines, allowing quicker baggage recovery. British Airways, Lufthansa, Qantas, Cathay, and Virgin Atlantic are among the adopters. This integration also powers WorldTracer’s Auto Reflight, which automatically reflights bags on the original bag tag, identifies the cause of mishandling, and begins resolution with no human intervention required. Where most bags go missing and how the industry is responding Delayed bags remain the most common issue, accounting for 74% of mishandled baggage, down from 80% in the previous year. Lost or stolen bags made up 8%, while damaged or pilfered bags increased to 18%, up from 15% in 2023. Transfer mishandling was the biggest contributor at 41%, showing improvement from 46% the previous year. Tagging or ticketing errors, security issues, and similar factors rose slightly to 17% (up 3 percentage points), while loading failures remained steady at 16%. Operational issues such as customs delays, weather, or capacity constraints increased to 10%, up from 8%. “We’re making progress, but baggage still causes stress,” said Nicole Hogg, Director of Baggage at SITA. “Passengers want reassurance. The future of baggage is rapidly evolving with automation, computer vision, and mobile tools, we’re making the experience much more reliable.” New standards aim to cut mishandling further In 2025, the air transport industry approved the new Modern Baggage Messaging (MBM) standard. Designed to enhance data quality, MBM Version 2 is expected to reduce mishandling by another 5%. These improvements build on IATA Resolution 753, which mandates baggage tracking at four key stages. The focus now is on using shared data to predict and prevent issues, not just report them. Baggage as a service, not a challenge Airports like Red Sea International in Saudi Arabia are already implementing next-generation baggage solutions, including off-airport check-in and real-time tracking, powered by SITA Bag Journey. “Every bag matters,” Hogg added. “This isn’t just about reducing errors. It’s about creating trust in the journey and the technology is clearly making that possible.” The SITA Baggage IT Insights 2025 report reflects the views and data of 280 airlines and IATA passenger traffic. SITA applies a weighting system, based on IATA passenger traffic statistics, to its WorldTracer® data to calculate the baggage mishandling rates. ( This report is shared by SITA and is published unedited. )

Frankfurt , June 12, 2025: The IT service provider ISO-Gruppe, which is based in Nuremberg, Germany, is now “Technology & Innovation” business partner of the airline association BARIG (Board of Airline Representatives in Germany). The companies within the ISO-Gruppe develop future-oriented IT solutions for air traffic, air freight, airports, and other tourism sectors. “On several occasions, the ISO-Gruppe has already demonstrated great expertise in our industry,” says Michael Hoppe, BARIG Chairman and Executive Director. “We are therefore looking forward to the exchange with a company that relies on future technologies, such as blockchain, and creates new opportunities for its customers. Furthermore, air freight is also an important sector. Here, the company is driving forward standardization and automation with digital solutions, such as the implementation of the IATA standard ONE Record.” The ISO-Gruppe offers airlines modern booking and distribution solutions as well as digital services that ensure smooth processing and greater efficiency. It also supports its customers with upselling and the integration of additional services. “We have an experienced team that not only knows its craft in IT, but which is also very familiar with aviation, air freight, and the related requirements,” emphasizes Peter Hildenbrand, Director Business Development at the ISO-Gruppe. „As BARIG’s business partner, we can help shape the necessary transformation in many areas of the aviation industry and contribute our expertise to this process.” The ISO-Gruppe employs around 700 people at several locations in Europe and North America. The ISO-Gruppe’s customers include scheduled and leisure airlines, airports, aircraft manufacturers, as well as leading providers in the fields of tourism and telecommunications.